Whitepaper - Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for their state of the art international call centre
Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Mindpearl broke with convention and opened an outsourced international contact centre in Suva, the capital city of the Fiji Islands.  Mindpearl Suva services the major English speaking markets for a number of well-known global brands across multiple industry sectors including; telecommunications, insurance, airline, travel, retail and health/weight management industries.  Fiji has allowed Mindpearl’s customers to enjoy extremely cost effective 24/7 contact centre support, increasing their workforce and productivity; whilst still reducing expenses without compromising on quality.  This whitepaper will delve into key quantitative and qualitative differentiators that fortified Mindpearl’s decision to open an international contact centre in this uncharted territory. Click here to read more.
 

Article by Mindpearl's CEO, William Pattison: 'Workforce optimisation: Get the most out of your workforce, without working them to death.'

Written on 14 April 2014
Article by Mindpearl's CEO, William Pattison: 'Workforce optimisation: Get the most out of your workforce, without working them to death.'   William Pattison, CEO of Mindpearl ...

NOA Member Spotlight - Interview with Alan Graham, Chief Commercial Officer, Mindpearl

Written on 10 April 2014
NOA Member Spotlight - Interview with Alan Graham, Chief Commercial Officer, Mindpearl How do you ensure superior customer experience? This is not a one line answer.  There are a ...

BPO Thought leaders and Prestigious Airline and Travel Brands come together in London – 8 May 2014

Written on 09 April 2014
BPO Thought leaders and Prestigious Airline and Travel Brands come together in London – 8 May 2014.   Click here for the full Press Release.

Article by Mindpearl Cape Town's General Manager, Fiona Meijer-Innes: 'Can Mobile Customer Service change the face of the contact centre industry?'

Written on 01 April 2014
Article by Mindpearl Cape Town's General Manager, Fiona Meijer-Innes: 'Can Mobile Customer Service change the face of the contact centre industry?'Keeping things personal vs saving ...

Article by Mindpearl's Chief Commercial Officer, Alan Graham: 'Social customer service can move your contact centre to the next level, if you do it right'

Written on 28 February 2014
Article by Mindpearl's Chief Commercial Officer, Alan Graham: 'Social customer service can move your contact centre to the next level, if you do it right'  Did you know that over a ...

Mindpearl Newsletter - 1st Edition 2014

Written on 27 February 2014
Mindpearl Newsletter - 1st Edition 2014 Latest news from Mindpearl, as well as trends, news & views within the Contact Centre and BPO industry. Click here to view this newsletter ...

Article by Mindpearl Brisbane's General Manager, Karin Dale: Top tips for good outsourcing contracts – How do you avoid the pitfalls?

Written on 26 February 2014
Article by Mindpearl Brisbane's General Manager, Karin Dale: Top tips for good outsourcing contracts – How do you avoid the pitfalls? Deciding to outsource your contact centre is a ...

BPeSA Offshoring South Africa Summit

Written on 06 February 2014
BPeSA Offshoring South Africa Summit Each year the South Africa Outsourcing and Offshoring Summit brings together a number of the world’s largest BPO operators. Click here to watch a ...

Press Release: Mindpearl awarded Pennytel's contact centre outsourcing contract

Written on 03 February 2014
Press Release:  Mindpearl awarded Pennytel's contact centre outsourcing contact -  Suva, Fiji, January 2014  Mindpearl, international BPO/Contact Centre specialist, has been awarded ...

Whitepaper - Virtualised Reality: Upgrading to a virtualised call centre using Avaya architecture

Written on 30 January 2014
Whitepaper - Virtualised Reality: Upgrading to a virtualised call centre using Avaya architectureUpgrading to a global virtualised call centre from a decentralised disconnected ...

Article by Mindpearl Brisbane's General Manager, Karin Dale: The million dollar question, 'Is outsourcing right for you?'

Written on 27 January 2014
Article by Mindpearl Brisbane's General Manager, Karin Dale: The million dollar question, 'Is outsourcing right for you?'In the past companies have primarily looked outside their own ...

Article by Mindpearl's Chief Commercial Officer, Alan Graham: Outsourcing in South Africa: A blurred bottom line – Outsourcing based on lowest rates.

Written on 13 January 2014
Article by Mindpearl's Chief Commercial Officer, Alan Graham: Outsourcing in South Africa: A blurred bottom line – Outsourcing based on lowest rates.  Alan takes a look at outsourcing ...

Article by Mindpearl Fiji's General Manager, Mark Mahoney: Emerging outsourcing destinations - Fiji's - Unique Selling Proposition.

Written on 09 January 2014
Article by Mindpearl Fiji's General Manager, Mark Mahoney: Emerging outsourcing destinations - Fiji's - Unique Selling Proposition.  I always get asked, ‘Why Fiji as an outsourcing ...

Mindpearl partners with leading Australian brand Qantas

Written on 11 December 2013
Mindpearl partners with leading Australian brand Qantas  Click here for the full Press Release

Mindpearl Fiji Begins New Partnership with Australian Travel Group

Written on 02 December 2013
Mindpearl Fiji Begins New Partnership with Australian Travel Group   Click here for the full Press Release

Mindpearl Newsletter-Q3-2013

Written on 25 November 2013
Mindpearl Newsletter-Q3-2013 Latest news from Mindpearl, as well as trends, news & views within the Contact Centre and BPO industry.Click here to read the latest Mindpearl Newsletter ...

Mindpearl named 'Outsource Contact Centre Provider of the year 2013'

Written on 28 October 2013
Mindpearl named 'Outsource Contact Centre Provider of the year 2013'   Click here for the full press release.

William Pattison, CEO Mindpearl wins ' People Choice Award ‘A’ List - Award for Contribution to Outsourcing' NOA 2013 Awards

Written on 28 October 2013
William Pattison, CEO Mindpearl wins ' People Choice Award ‘A’ List - Award for Contribution to Outsourcing' NOA 2013 Awards.   Click here for the full press release.

Mindpearl Wins Two Awards at the NOA 2013 Awards - Winners Announcement

Written on 28 October 2013
Mindpearl Wins Two Awards at the NOA 2013 Awards - Winners Announcement Winners for the National Outsourcing Association (NOA) 2013 Awards were announced at an official award ceremony ...

Mindpearl Fiji Celebrates 2nd Birthday with Coastwide Driving School

Written on 23 October 2013
Mindpearl Fiji Celebrates 2nd Birthday with Coastwide Driving School   Click here for the full Press Release

Mindpearl Celebrates Fiji's NOA Awards Shortlisting as Offshoring Destination of the Year 2013

Written on 02 October 2013
Mindpearl Celebrates Fiji's NOA Awards Shortlisting as Offshoring Destination of the Year 2013   Click here for the Full Press Release

Mindpearl Shortlisted for Three NOA Awards for Outsourcing Excellence

Written on 02 October 2013
Mindpearl Shortlisted for Three NOA Awards for Outsourcing Excellence   Click here for the Full Press Release

Mindpearl shortlisted for NOA Awards

Written on 20 September 2013
Mindpearl shortlisted for National Outsourcing Association (NOA) Awards. The National Association for Outsourcing (NOA) is known as the centre of excellence for outsourcing in the UK ...

Mindpearl celebrates Fiji's NOA Awards shortlisting as Offshoring Destination of the Year

Written on 19 September 2013
Mindpearl celebrates Fiji's NOA Awards shortlisting as Offshoring Destination of the YearThe National Association for Outsourcing (NOA) is known as the centre of excellence for ...

Whitepaper - Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for their state of the art international call centre

Written on 15 August 2013
Whitepaper - Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for their state of the art international call centreDriven by demands in the outsourcing ...

Mindpearl to join the CMO ANZ Summit 2013

Written on 05 August 2013
Mindpearl to join the CMO ANZ Summit 2013   Click here for the full Press Release

Mindpearl Fiji Celebrates 2nd Birthday with Home Direct

Written on 04 August 2013
Mindpearl Fiji Celebrates 2nd Birthday with Home Direct   Click here for the full Press Release

Mindpearl Newsletter-Q2-2013

Written on 30 July 2013
Mindpearl Newsletter-Q2-2013 Latest news from Mindpearl, as well as trends, news & views within the Contact Centre and BPO industry.   Click here to read the latest Mindpearl ...

Unlocking the South African BPO Sector

Written on 17 July 2013
Unlocking the South African BPO Sector The Department of Trade and Industry (dti), South Africa invites Australian and New Zealand businesses on a BPO specific Trade Mission. The ...

Go Fiji Go ... Staff members of Mindpearl Suva show their support for the Fiji team as the 2013 Rugby World Cup Sevens spirit came alive.

Written on 01 July 2013
Go Fiji Go ... Staff members of Mindpearl Suva show their support for the Fiji team as the 2013 Rugby World Cup Sevens spirit came alive.   Please click here to read full ...

Whitepaper - BCP challenges in a multilingual contact centre environment

Written on 18 June 2013
Whitepaper - BCP challenges in a multilingual contact centre environmentBusiness Continuity (BC) and Disaster Recovery (DR) can mean life or death for any organisation and this is ...

Mindpearl Fiji Preferred Outsource Contact Centre Provider for Customer Service Revolutionary, Lebara Mobile

Written on 17 June 2013
Mindpearl Fiji Preferred Outsource Contact Centre Provider for Customer Service Revolutionary, Lebara Mobile   Click here for full Press Release

Mindpearl Fiji explains reasons for investment here

Written on 12 June 2013
Mindpearl Fiji explains reasons for investment here   Please click here to read full article

Mindpearl Newsletter-Q1-2013

Written on 06 June 2013
Latest news from Mindpearl, as well as trends, news & views within the Contact Centre and BPO industry Click here for the full Mindpearl Newsletter

Mindpearl Brisbane Awarded Korean Language Contract with American Airlines

Written on 05 June 2013
Mindpearl Brisbane Awarded Korean Language Contract with American Airlines Click here for the full Press Release

Mindpearl Fiji leading the way in helping to keep Fiji beautiful

Written on 30 May 2013
Mindpearl Fiji leading the way in helping to keep Fiji beautiful Click here for the full Press Release

Fiji investment potential enthuses NZ business people

Written on 14 May 2013
Fiji investment potential enthuses NZ business people.   A 12-member trade and investment delegation of businesspeople from New Zealand that visited Fiji last week has said the ...

Mark Mahoney, Fiji's General Manager at CEO Summit

Written on 10 May 2013
See Mindpearl Fiji's General Manager, Mark Mahoney at CEO Summit. Please click here to see video.

BPeSA on track to meet targets

Written on 08 May 2013
BPeSA on track to meet targets. The sector should add about 5 000 new jobs to the economy this year. Click here for full article.

South Africa wins Offshoring Destination of the Year Award 2013

Written on 29 April 2013
South Africa wins Offshoring Destination of the Year Award 2013In 2012 South Africa announced its presence as a leading BPO destination when it took home the National Outsourcing ...