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Fiji wins Offshoring Destination of the Year 2014

Fiji has won the 2014 European Outsourcing Association (EOA) Awards Off-shoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco. The annual awards ceremony, hosted in London, acknowledges destinations and operators that have excelled in servicing the
UK and European outsourcing markets. The countries shortlisted for this award category included Belarus, Bulgaria, South Africa, Portugal, Serbia and Sri Lanka.

Often referred to as the Contact Centre World’s best kept secret, Fiji has all the key benchmarks and advantages that put it on par with leading BPO locations. Fiji has managed to secure its position in
attracting renowned ICT and BPO investors, including Mindpearl, HP, Dell, IBM, Compaq, Acer and Cisco Systems. The country’s abundant English-speaking, customer centric workforce led the International Monetary Fund’s Chikahisa Sumi to recently endorse and encourage Fiji’s pursuit of customer service outsourcing to grow its economy.

‘Winning this award is a huge achievement for Fiji. We are absolutely thrilled and feel this award officially announces Fiji’s presence as a leading BPO destination, especially considering the countries Fiji was up against in this category. There are a number of attributes that can sum up Fiji’s value proposition, but the simple answer for us is brand protection and a compelling cost advantage. We started our international contact centre in Fiji in 2009 to complement our global locations. I can honestly say it was
one of the best decisions we made as a business, today we support 14 international brands from Fiji alone.’ says William Pattison, CEO of Mindpearl, award winning BPO Outsourcing Contact Centre Provider.

The European Outsourcing Association Awards:
The European Outsourcing Association (EOA) is the centre of excellence in pan-European outsourcing.  Their EOA chapters span across: Austria, Belgium, France, Germany, The Netherlands, UK and Spain.  Now in its fifth year, the EOA awards reward and

mindpearl | 27 July 2014
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