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MINDPEARL DOES IT AGAIN! – AWARDS FOR OUTSOURCING EXCELLENCE AND INNOVATION
EU, July 2014
William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl
has won the European Outsourcing Professional of the Year award. This award recognises individual’s for
their ability to deliver both initial and ongoing business value to clients, incorporating best practice,
continuous service innovation and a commitment to the development and future of the outsourcing
industry.
‘With almost 25 years of industry experience, William is a true asset to the international BPO community.’
Gareth Pritchard, BPeSA’s CEO, Business Process enabling South Africa Association Body.
‘It is a huge honour for me to be recognised in this way; however this is not only my award. I share this
award with every person working at Mindpearl. Their dedication to service excellence is central to our
success.’ commented William.
In addition to this, – Mindpearl was shortlisted for two European Outsourcing Association (EOA) Awards:
 European Outsourcing Service Provider of the Year – Mindpearl
 European BPO Contract of the Year – Mindpearl and Weight Watchers
‘We are very proud that Mindpearl, our CEO and the partnership with our client, Weight Watchers, have
been recognised in this way. We believe this global recognition reaffirms our market position as an
outsourcer who delivers ‘best of class’ customer support said Alan Graham, Mindpearl’s Chief Commercial
Officer.
About Mindpearl:
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl
was recently recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National
Outsourcing Association (NOA) Awards in the UK. Mindpearl’s management are the majority
shareholders in the business, which allows clients a direct route to the top level stakeholders. With an
emphasis on inbound customer support, through multiple communication channels encompassing phone,
e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure,
telecommunications, retail and weight management industries. Mindpearl have a reputation for ‘ spin on a
dime’ flexibility and will challenge convention, improve your service offering and deliver a superior
customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions
focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce
and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji,
we have the know-how, experience and resources to maximise your business performance and
profitability – so why not ‘Make the call’.
Further information:
Candace Laubscher
Mindpearl’s Sales & Marketing Department
Phone: +27 (0) 21 440 6707
Email: claubscher@mindpearl.com
Website: www.mindpearl.com

mindpearl | 27 July 2014
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