White Paper – Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for our state of the art international call centre
With increased negative publicity around overall customer experience in low cost outsourcing locations, Fiji offered Mindpearl an alternative which ensures competitive rates, without compromising on quality and damaging our brand.
Why Fiji is selected as a Customer Service Hub over other outsourcing destinations?
- Boasts a native English speaking workforce, easily understood by clients in New Zealand, Australia, USA, Canada and the United Kingdom
- Fiji also boasts a rich expat community, which adds to its value proposition as Fijian, Hindi, Spanish, French, Italian, Dutch, German, Swiss German, Portuguese and Tamil to name a few, is offered in Fiji
- Renowned for friendly customer service
- Supported by robust infrastructure
- 4 hour flight from Australia
- Compelling cost advantage
- Awarded Best Flexible Outsourcing Service in 2015
- Awarded European Offshoring Destination of the Year in 2014
- Finalist in both the EOA and NOA UK awards in 2015 and 2016
Intrigued? Want to find out more? This White Paper delves into the qualitative and quantitative differentiators which have positioned Fiji as the contact centre world’s best kept secret.
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