Mindpearl Fiji awarded Aizer Group’s Contact Centre Outsourcing Contract
Mindpearl Fiji has been awarded the contact centre outsourcing contract for Aizer Group, a unique company based in Australia. Aizer Group not only offers multiple specialist trades to their clients, they also offer all in one, tailor made solutions for the facility and commercial property management industries. Their speciality areas include, electrical; air conditioning; plumbing; carpentry; cabinetmaking; painting; plastering and roofing.
By partnering with Mindpearl, Aizer Group’s contact centre operations have successfully been re-located from Manila to Suva, Fiji. Fiji is a high quality BPO destination, which was recognised as the Offshoring Destination of the Year at The European Outsourcing Association (EOA) Awards in 2014.
A dedicated team went live on the 5th October 2015 providing voice and non-voice services which encompass inbound calls, outbound calls, email enquiries and admin work.
Anthony Griffiths, Aizer Group’s CEO who was in Fiji for the launch had this to say, ‘I was in Fiji when the team went live and I have to say everything went very well. Mindpearl’s team in Suva have been great and far exceeded my expectations.’
Mark Mahoney, Mindpearl’s Commercial Director for the Asia Pacific region commented, ‘We are exceedingly pleased to add Aizer Group to our growing client portfolio. Aizer Group believes in not only meeting customer expectations, but exceeding them. This is the same customer service methodology we embody, so I know our relationship will only grow from strength to strength.’
Aizer Group was formed as a result of the coming together of a number of companies in the building and construction industry. This merger allowed them to create a very unique player in the industry that offers multiple specialist trades as well as a packaged one call, one quote offering for the facility and commercial property management industries covering all areas of Queensland and Northern New South Wales. Each of their speciality areas operates in its own right with a dedicated team lead by an experienced and qualified manager, this insures that they maintain the focus and attention to detail required allowing them to be a success in each field. Visit their website for more information: www.aizer.com.au← Back to News, Trends, & Insights