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Mindpearl Fiji, a leading global BPO continues to boost its client portfolio by obtaining the contact centre outsourcing contract for Santa Fe Wridgways. Santa Fe Wridgways is a removal’s and relocation services company based in Australia. This award winning organisation was founded in 1892 and specialises in household and commercial furniture removals, employee relocations, immigrations and visa assistance, as well as fittings and equipment relocations. Santa Fe Wridgways Relocation Services was recognised as the Destination Service Provider of the Year and Best Vendor Partnership at the Asia-Pacific Expatriate Management and Mobility Awards (APAC EMMA) in 2014.

By partnering with Mindpearl, Santa Fe Wridgways has been able to successfully centralise their contact centre operations and set up a dedicated team in, Suva Fiji. Fiji is a high quality BPO destination, which offers essential benchmarks in outsourcing such as: first world telecommunications infrastructure, readily available staff and superior English language skills that are easily understood by customers in New Zealand, Australia, USA, Canada and the United Kingdom. In 2014 Fiji was recognised as the Offshoring Destination of the Year at The European Outsourcing Association (EOA) Awards.

The Santa Fe Wridgways account went live on the 21 December 2015 with a dedicated team providing voice and non-voice services which encompass inbound calls, outbound calls and live chat support.

Ingo Schulz, Mindpearl’s General Manager in Suva, Fiji commented, ‘We are delighted and proud to welcome such an esteemed organisation to our client portfolio. Santa Fe Wridgways is renowned for their years of experience, and utilising their expertise and resources to offer their clients a quality service that allows for convenient moving and relocations. Mindpearl practices the same business approach and is well known for ensuring that our customers receive ‘best in class’ customer service. I foresee that this business synchronicity can only strengthen the relationship between Mindpearl and Santa Fe Wridgways.’

About Santa Fe Wridgways:

Santa Fe Wridgways is a removal and relocation services company that forms part of the Santa Fe Group. They currently have 125 offices worldwide and over 120 years of experience providing moving and relocation services. Today Santa Fe Wridgways offers assistance with local, interstate and international home and company relocations; immigration assistance with temporary or permanent residence and also assists with interstate and international relocation of employees. They consistently strive to exceed expectations and express genuine concern about their clients and their move. Visit their website for more information:  www.wridgways.com.au

mindpearl | 03 March 2016
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