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Fiji was shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association’s (GSA) European Awards 2016.

Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Mindpearl broke with convention and opened an outsourced international contact centre in Fiji in 2009. With increased negative publicity around overall customer experience, language barriers and cultural dis-connect in these more established locations, Mindpearl was looking for an alternative which would ensure competitive rates and reduced operational costs, without compromising on quality or customer understanding and friendliness. This unconventional location for BPO offered the perfect complement location to Mindpearl’s existing state of the art contact centre facilities which at the time consisted of Australia, Spain and South Africa.

‘In the past we promoted Fiji as a unilingual centre, focused on high quality English language support.  With more than 10% of our employees in this centre supporting clients in either Fijian, Hindi, Spanish, French, Italian, Dutch, German, Swiss German, Portuguese or Tamil to name a few,  I can confidently say Fiji has clearly surpassed our expectations by evolving into a Multilingual Centre as well.  We have experienced immense growth in Fiji in the past 7 years; with 13 international clients now supported from this location,’ said William Pattison, CEO Mindpearl.

Alan Graham, Chief Commercial Officer at Mindpearl stated: “Mindpearl Fiji currently provides multilingual support for a number of global brands across multiple industry sectors.  Fiji offers extremely cost effective 24/7 contact centre support, without compromising on quality. This global recognition just reaffirms Mindpearl’s decision to go to Fiji. This is a major win for Fiji and bodes well for further BPO investment into the country.”

About the GSA European Awards:

The European Outsourcing Association now proudly presents their 7th Annual Awards, which is aimed at acknowledging and praising the great accomplishments of organisations that exhibit innovation, excellence and best-practice in Pan-European Outsourcing. Click here to read the full press release.

 

mindpearl | 26 August 2016
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