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The highly-anticipated announcement of the Finalists for the UK Customer Experience Awards 2017 was made on 19th July 2017.

The awards recognise and reward outstanding achievement in customer experience across sectors, business disciplines and personnel.

There are more than 200 entries shortlisted and there will be more than 200 presentations at the finals!


Said Neil Skehel, CEO of Awards International

“The diversity of the companies entering the awards is amazing, they represent a tidal wave of organisations focusing on customer needs. This is great news for customers and great news for the UK economy. The rest of the world looks to the UK for leadership in customer experience and this really showcases the best of the best. I cannot wait for the finals!”

Mindpearl is a finalist in the Contact centre – Large, International Business and CX Professional categories of these highly sought after national awards.

In addition, Mindpearl and are finalists in the Hospitality, Leisure and Travel category and Mindpearl, MindTribes and Santa Fe Wridgways are finalists in the Business Change category.  Finalists in each of the categories will present their entry to a team of experienced judges at the ExCel in London on the 28th September 2017.

After judging has taken place, the winners will be announced during a black tie gala dinner and celebration – a well-deserved reward for judges, finalists and guests!

Ian Golding, Chair of the shortlisting panel and global CX Consultant, a highly recognised CX expert said.

“Many people recognise these awards as amongst the toughest to win. As a judge every year since the inception of these awards in 2010, I can vouch that the scoring is rigorous; the entries always of a high standard and the judges are always tough. Being a finalist means a great deal and being a winner means they really achieved something great”

Awards International is delighted to confirm headline sponsor Confirmit and category sponsor Reflection PR and Mindpearl. They are joined by partners Huthwaite International, Customer Experience Magazine, Cranfield School of Management and charity partner, Barnardo’s.

The UK Customer Experience Awards is owned and operated by Awards International, the business awards specialists. Founded in 2010 the awards are the largest and most prestigious in the UK. The winners are decided by large panels of independent judges, men and women with deep experience in business and customer experience. 50% of the score is allocated for online submissions and 50% for the live presentations. Many of the finalists elect to make their presentations open so that others can watch and learn. Learning and knowledge from the awards will be shared with finalists in the form of an e-book, following the finals. All finalists receive written feedback and scores from the judging panels following the awards.

Alan Graham, Chief Commercial Officer at Mindpearl had this to say:

“These awards recognise individuals and organisations that are exemplifying excellent customer experience and making an impact in driving customer experience to the next level.  We are extremely proud that the Mindpearl and our clients have been selected as finalists. I believe this speaks volumes in terms of our service philosophy to not only focus on Employee Engagement, but also develop long-term relationships with our clients’ intent on collaborative Customer Experience improvement.”


Visit the UK Customer Experience website for a full list of all the finalists.

  • ENDS  –


For more information on Mindpearl please contact:

For further information or interview opportunities contact:

Neil Copping
General Manager
Awards International Ltd

Telephone: 020 7558 8241

If you would like to enter the Awards next year, please contact Fiona Bentley on 020 7193 2009 or email Fiona at

Follow us on Twitter:@UKCXAwards

Subscribe to Customer Experience Magazine for regular news on customer experience best practice.


mindpearl | 31 August 2017
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