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Outsourcing has been around for a very long time, and has for the most part been defined and governed by well documented business drivers and consistent business protocols. The social revolution has changed the landscape and will fundamentally change the outsourcing landscape.

These changes should not be feared but explained and understood. The way customers interact with our businesses has changed but fundamentally they want the same service from us. Only quicker- smarter, faster.

Our infographic takes a look at Social customer care and how it impacts sales of your business.

mindpearl | 24 April 2018
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