We see Mindpearl as an extension of our own in-house team, which is even more emphasised by the fact that we are working on joined virtual queues for both mail and voice requests on our own contact centre platform. Mindpearl continues to deliver great flexibility and professionalism towards our partnership and stands for friendly and result oriented contacts with our customers.
Jim Driesen Service Centre Partnership Manager, Brussels
I used Mindpearl to undertake an outbound call program to our customer database. The purpose of the calls was to ensure that we had accurate information. Mindpearl were professional to deal with and were willing to debrief the campaign in a timely manner, including the revision of scripts if required. I would recommend Mindpearl to any business that was looking to contact high numbers of customers in a professional and cost effective manner.
Nathan Kerr Chief Executive Officer, Australian Mortgage Brokers