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Our Achievements

Our Achievements

We drive for recognition—directly and by association with our clients through service leadership, operational excellence and leadership through innovation. We are immensely proud of our achievements and the global accolades we have received, which we believe reaffirms our market position as an outsourcer of choice.

2017 – Merit Award: Best New Contact Centre – Contact Centre Association of Malaysia Awards

2017 – Honorary Mention:  Best Improvement Project – Contact Centre Excellence Awards

2016 – Winner:  Best Global Multichannel Customer Support Centre – Business Excellence Awards

2016 – Finalist:  European BPO Contract of the Year – Mindpearl and European Airline – European Outsourcing Association Awards

2016 – Finalist:  European BPO Contract of the Year – Mindpearl and Asian Airline – European Outsourcing Association Awards

2015 – Finalist:  Excellence in Outsourced Customer Service – NOA Professional Awards

2015 – Finalist:  Best Offshore Team – NOA Professional Awards

2015 – Finalist:  Skills Development Programme of the Year (Mindpearl’s Leadership Development Training Programme) – NOA Professional Awards

2015 – Winner: Best Flexible Outsourcing Services – Business Excellence Awards

2015 – Winner: Excellence in Customer Service – Business Excellence Awards

2014 – Award for Most Influential and Respected People in the Call Centre Outsourcing Industry – 3rd globally – Alan Graham, Mindpearl’s CCO

2014 – Finalist: BPO Contract of the Year – Mindpearl and Weight Watchers – NOA Awards

2014 – Finalist: Outsourcing Contact Centre of the Year – NOA Awards

2014 – Winner: European Outsourcing Professional of the Year – William Pattison, Mindpearl’s CEO – European Outsourcing Association Awards

2014 – Finalist: European Outsourcing Service Provider – European Outsourcing Association Awards

2014 – Finalist: European BPO Contract of the Year 2014 – Mindpearl and Weight Watchers – European Outsourcing Association Awards

2013 – Winner: Outsourcing Contact Centre Provider of the Year – Mindpearl – NOA Awards

2013 – Winner: The People’s Choice Award for Contribution to Outsourcing  – William Pattison, Mindpearl’s CEO – NOA Awards

2013 – Finalist: Offshoring Project of the Year – Mindpearl and Lebara Mobile – NOA Awards

2013 – Finalist: BPO Contract of the Year – Mindpearl and Lebara Mobile – NOA Awards

2002 – Winner:  Most Innovative use of Technology – European Call Centre Awards

2001 – Winner:  Special Awards – European Call Centre Awards