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Archive: Press Release

2017 Contact Centre Week Excellence Awards: Mindpearl in Partnership with Mindtribes and Santa Fe Wridgways Wins First Runner-up for Best Improvement Project

Contact Centre Week (CCW announced the winners of the 2nd annual 2017 CCW Excellence Awards at the Royal Pines Resort in Australia on the 23rd February 2017. The evening commenced with drinks and canapés, followed by a sit-down poolside dinner. The 2017 CCW Finalists were (in no particular order): Aegis, DHL Express, Mindpearl, NIB, Princess […]

2017 Contact Centre Week Excellence Award Finalists announced: Mindpearl in Partnership with Mindtribes and Santa Fe Wridgways shortlisted for Best Improvement Project

Contact Centre Week (CCW) just announced the finalists for the 2nd annual 2017 CCW Excellence Awards. Mindpearl, in partnership with MindTribes and Santa Fe Wridgways, has been shortlisted for the Best Improvement Project Award. Mindpearl has been supporting Santa Fe Wridgways from their centre in Fiji, with outsourced contact centre services since December 2015. During […]

Mindpearl Supports Aids Awareness in Partnership with The Rainbow Pride Foundation

Mindpearl, partnered with Rainbow Pride to commemorate World Aids Day with an extensive, internal awareness campaign. A team from the Rainbow Pride Foundation set up information centres on Mindpearl’s site to conduct HIV counselling and testing. All Mindpearl employees wore red and wrote messages on the palms of their hands to express their unity in […]

Contact Centre Week 2017 – Gold Coast, Australia – 22-24 February 2017

As digitalisation is changing customer expectations in every sphere of life, contact centres must ensure that they are prepared to adapt to these evolutions. Embracing this shift to digital service produces a number of challenges, such as legacy systems, budget restrictions, and aligning your contact centre with the new existing channels. As an event partner, […]

Free Boardroom Lunch – Best Practices in Customer Service for the Travel Industry – London, UK – 1 March 2017

Mindpearl in partnership with AboutMatch are proud to host an interactive and informative business luncheon in the centre of London at the IoD Business Centre on 1 March 2017 from 12:00 till 13:00. This event is designed for heads of supply chain, customer service, collections, inbound sales or back office operations in the travel industry. […]

Fiji Trade and Investment Symposium – Auckland, New Zealand and Sydney, Australia

On 14 and 18 October 2016, the Fiji Trade and Investment Symposium took place in Sydney, Australia and Auckland, New Zealand, respectively. The symposium focused on showcasing Fiji as an ideal investment destination to the Australian and New Zealand market. The event was opened by the Prime Minister, the Hon. Voreqe Bainimarama, and attended by […]

fastjet appoints Mindpearl for Customer Service Support

fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the Tanzania, Zimbabwe, Zambia, South Africa and Kenya markets. fastjet flights available in these countries include […]

Kiwi.com, Online Travel Agency Selects Mindpearl for Call Centre Services

Kiwi.com, formerly known as Skypicker, is an online travel agency with ground-breaking Virtual Interlining technology and a focus on exceptional customer service. Kiwi.com grew from 2 founders in their basement to 750+ employees and 1500% growth in revenues in 2015. To support their exponential growth, they selected Mindpearl to handle several of their call centre […]

Mindpearl Commemorates Fiji’s Second Shortlisting as 2016’s Outsourcing Destination of the Year

Fiji has been shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association (GSA) Awards 2016. The finalists and winners were announced at the  official Awards Ceremony that took place in the 5-star Intercontinental, Park Lane, London on the 10 November 2016. Driven by demands in the outsourcing environment to offer a high quality and […]

Leading Contact Centre Outsourcer for the Airline Industry Opens Fifth Base in Malaysia

Kuala Lumpur Office Set To Be The Centre Of Customer Service Network in Asia Malaysia Airlines Awards Centre for Global Contact Support Mindpearl, a leading customer support provider to the aviation industry, opens its fifth base; in Malaysia establishing a reliable customer support solution in the Asian region. The office base in Shah Alam will […]

Mindpearl Awarded the Global Contact Centre Outsourcing Contract for Malaysia Airlines

Mindpearl has been awarded the global contact centre outsourcing contract for Malaysia Airlines, the national carrier of Malaysia.  This contract forms part of Malaysia Airlines’ restructure to facilitate sustainable profitability. Previously Malaysia Airlines operated its customer support centre from several locations, including their head office in Kuala Lumpur, Malaysia.  Under the new agreement, Mindpearl will […]

Mindpearl Proudly Commemorates Fiji’s Global Sourcing Association European Awards Shortlisting as the Outsourcing Destination of the Year 2016

Fiji was shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association’s (GSA) European Awards 2016. Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Mindpearl broke with convention and opened an outsourced international […]

Mindpearl Celebrates Two Shortlists for the European BPO Contract of the Year in the 2016 GSA European Awards

The Global Sourcing Association (GSA) has announced their shortlist for the European awards. The Global Sourcing Association European Awards, previously known as European Outsourcing Association Awards. Mindpearl has been shortlisted for the European BPO Contract of the year for two successful contract wins, namely: Mindpearl and European Airline Mindpearl and Asian Airline William Pattison, Mindpearl’s […]

Harmoney CEO Explains Why He Decided to Offshore to Mindpearl Fiji

Thinking of outsourcing? Mindpearl is the simple choice for all your outsourcing needs, but don’t take our word for it. Hear what our clients have to say. Introducing Brad Hagstom, joint CEO of peer-to-peer lending platform Harmoney delivers a keynote on the reasons he decided to move his offshore operations to Mindpearl’s centre in Fiji.   […]

Mindpearl Expands Multilingual Service Offering to Fiji

Mindpearl, award winning international contact centre outsourcer, who specialises in inbound multilingual customer support, announced that they have extended their multilingual service offering to Fiji. William Pattison, Mindpearl’s Chief Executive Officer made this statement today, ‘In the past we promoted Fiji as a unilingual centre, focused on high quality English language support.  With more than […]

Mindpearl proudly sponsored the Business News Breakfast Event in Brisbane

Mindpearl, award winning international contact centre outsourcer, was a proud sponsor of the Business News Breakfast event in Brisbane with Jamie Pherous, founder and managing director of Corporate Travel Management (ASX: CTD) on Wednesday 8 June 2016. Jamie founded ASX: CTD in 1994. Ever since, the company has been on the up, taking flight from […]

Mindpearl Named Best Global Multichannel Customer Support Centre

Mindpearl, award winning international contact centre outsourcer, has been named as a winner in Acquisition International Magazine’s annual Business Excellence Awards for Best Global Multichannel Customer Support Group. Acquisition International prides itself on the validity of its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving […]

Fiji – The Contact Centre Industry’s best-kept Secret

On the 25th May 2016, Mindpearl, in partnership with Matchboard, will be hosting a boardroom lunch event in Melbourne, Australia. The event is aimed at revealing exactly why more and more Australian, New Zealand and global brands are outsourcing to Fiji – EOA’s Offshoring Destination of the Year 2014. Attendees will discover the facts about Fiji’s friendly native English-speaking […]

Funds Raised to Support Those Affected by Cyclone Winston

Tropical Cyclone Winston tore across the Fiji Islands on the 20 February 2016 causing extensive damage. The cyclone was recorded as the most powerful to affect the Southern Hemisphere, with wind gusts of up to 325km/h. Nearly 25,000 homes were damaged or destroyed and approximately 40 percent of Fiji’s population—were significantly impacted. In the midst […]

Mindpearl Fiji awarded Santa Fe Wridgways Contact Centre Outsourcing Contract

Mindpearl Fiji, a leading global BPO continues to boost its client portfolio by obtaining the contact centre outsourcing contract for Santa Fe Wridgways. Santa Fe Wridgways is a removal’s and relocation services company based in Australia. This award winning organisation was founded in 1892 and specialises in household and commercial furniture removals, employee relocations, immigrations […]

Mindpearl Fiji Hosts Delegation Led by Australia’s Deputy High Commissioner to Fiji

Mindpearl, award winning international contact centre outsourcer, recently hosted a delegation led by Australia’s Deputy High Commissioner to Fiji, Karinda D’Aloisio at their facilities in Suva, Fiji. Mindpearl was the first international outsourcer in Suva, Fiji when they opened in 2009. Today, Mindpearl supports 14 International clients across numerous industry verticals from this location. The […]

Mindpearl Cape Town Support Broad-Based Black Economic Empowerment

Broad-Based Black Economic Empowerment or B-BBEE is a form of Economic Empowerment, put into place by the South African government to eradicate Narrow Based Empowerment. (Narrow Based Empowerment or Black Economic Empowerment targeted only a very small group of previously disadvantaged individuals) This was instituted in South Africa in 2003 – 2004. The aim of […]

Mindpearl Fiji awarded Aizer Group’s Contact Centre Outsourcing Contract

Mindpearl Fiji has been awarded the contact centre outsourcing contract for Aizer Group, a unique company based in Australia. Aizer Group not only offers multiple specialist trades to their clients, they also offer all in one, tailor made solutions for the facility and commercial property management industries. Their speciality areas include, electrical; air conditioning; plumbing; […]

Mindpearl proudly supports the Fijian National Men’s Hockey team

Hockey is one of the oldest team sports played in Fiji today, so it was a proud moment for Mindpearl when two of their employees, Alsace Smith and Richard Eyre were selected to be part of the Fijian National Hockey team. The National team took part in the 2015 Oceania Cup in New Zealand, playing […]

Boardroom Business Luncheon to be held in Sydney this November

Informative Business Luncheon to be held in Sydney, this November. Mindpearl in Partnership with Matchboard are proud to host an interactive and informative business luncheon in Sydney on the 19th of November. More and more Australian and Global brands are outsourcing to Fiji. The island of Fiji has a dynamic, friendly native English speaking workforce, […]

Mindpearl Fiji Virtual Tour

Mindpearl Fiji Virtual Tour Welcome to Mindpearl Fiji’s Virtual Tour.  Fiji is known to many as the Heart of the South Pacific. Join us on this virtual tour and experience it for yourself.  

Mindpearl excited to present at the 2015 Customer Contact Centre Expo

Mindpearl presents at the 2015 Customer Contact Centre Expo Mindpearl was excited and honoured to present at this year’s Customer Contact Centre Expo which was held in the heart of London, at the National Hall in Olympia. The expo, which occurs annually, is a two day event with more than 5000 attendees. Mindpearl’s Training Manager, Preayant Kumar presented a […]

SA House LPO Business Breakfast 6 October 2015 in London

Mindpearl in conjunction with South Africa’s department of Trade and Industry and RL Daly, invite you to a business breakfast with the South African delegation Are you affected by the Jackson Reforms and Fixed Costs? Do you need to change your legal procurement processes or increase your Law Firm’s profitability? Law firms in the UK […]

Mindpearl and Siljeur Leadership Development Trust making an impact in South Africa

Mindpearl and Siljeur Leadership Development Trust making an impact in South Africa Mindpearl recently partnered with the Siljeur Leadership Development Trust (SLDT) to support “Give a Warm Blanket Campaign” in celebration of Women’s Day. Due to the amazing generosity of the staff, Mindpearl were able to hand over all the wonderful donations received to the […]

Mindpearl shortlisted for Customer Service Training Network Awards 2015

Mindpearl shortlisted for Customer Service Training Network Awards 2015 Mindpearl, an award winning international contact centre outsourcer is honoured to be shortlisted as a finalist in a number of categories at the 2015 Customer Service Training Network (CSTN) Awards. Mindpearl specialises in the provision of exceptional global, multilingual contact centres in sectors including the aviation, […]

Mindpearl partners with Siyaya Skills Institute to educate and develop disabled learners in South Africa

Mindpearl partners with Siyaya Skills Institute to educate and develop disabled learners in South Africa Mindpearl and Siyaya Skills Institute, a local professionally-accredited Training Provider, recently embarked on an exciting new partnership to provide learning opportunities to the previously disadvantaged and disabled in and around Cape Town, South Africa. With the unemployment rate in South […]

We are Hiring – Join our Multilingual Workforce

We are Hiring – Join our Multilingual Workforce We are looking for German, Swiss German, French, French – Arabic, Italian, Spanish, Brazilian Portuguese, Dutch and Greek speakers, with verbal and written proficiency to join our rapidly growing family. We Offer: Short and long term assignments Full time and part time work opportunities Favourable work hours Visa and accommodation assistance […]

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Best Flexible Outsourcing Service in Fiji. The prestigious 2015 Business Excellence Awards honours those professionals who […]

Mindpearl South Africa named as winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service

Mindpearl South Africa named as a winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Excellence in Customer Service in South Africa. The prestigious 2015 Business Excellence Awards, honours […]

Mindpearl Fiji hosts technology and workplace skills training for student leaders

Suva, Fiji, May 2015 Mindpearl recently hosted an impressive group of 25 Office Technology students from Suva Grammar School. The Office Technology syllabus includes elements of Information Technology (IT), Business Administration as well as Enterprise values and attributes. As a leader in their field with award winning systems, Mindpearl was honoured to help these young […]

Mindpearl igniting hope for under priviledged children in Fiji

Suva, Fiji, April 2015 Mindpearl in partnership with the Fiji Rucksack Club and MD Kumar Transport funded an outing for under privileged children from the Happy Home Trust. A number of volunteers joined the children, including a number of Mindpearl staff. The day consisted of a 3 km hike inland to a picturesque Fijian village, […]

Mindpearl shortlisted in three categories in the 2015 NOA Professional Awards

UK, April 2015 The National Outsourcing Association in the UK announced the shortlists for its 2015 Professional Awards this week. You can find the full press release here. Mindpearl is included in three prestigious categories, namely: Award for Excellence in Outsourced Customer Service Best Offshore Team Skills Development Programme of the Year – Mindpearl Leadership […]

Mindpearl steps in to provide relief after category 5 Cyclone Pam devastates Vanuatu

Severe Tropical Cyclone Pam hit Vanuatu late on March 13, packing wind gusts of up to 320 kilometers (200 miles) an hour, causing widespread damage in the archipelago nation in the South Pacific Ocean. Vanuatu’s President Baldwin Lonsdale called the storm a ‘monster’ that killed dozens, destroyed 90 percent of the buildings in the capital […]

Mindpearl helps those fighting the Cape Town fires with donation to the Volunteer Wildlife Services (VWS)

Mindpearl, award winning international contact centre outsourcer, is giving back to the community with a donation of R50 000 to the Volunteer Wildlife Services (VWS).  VWS have been instrumental in ending the devastating fires in Cape Town this March.  The Cape fires caused mass destruction to hectares of vegetation and residential homesin Cape Town’s beautiful […]

Mindpearl nominated for the 2015 Women in Business Awards in Fiji

Mindpearl, award winning international contact centre outsourcer, recently attended the Women in Business (WIB) awards in Fiji held in March 2015. This premier event is a notable part of Fiji’s business calendar.  Fiji currently does not have adequate representation of women in business and commerce; these awards bring awareness to this cause and celebrate the […]

Mindpearl shortlisted for Prestigious Business Excellence Awards 2015

Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards 2015. Mindpearl specialises in exceptional global, multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl has expressed that the success of their business is based on their unique staff […]

Fiji – Strategic location for customer centric contact centres

As exchange rates and economies change around the world, so too does the list of countries vying for offshore call centre and back office outsourcing work. The Fiji Islands has managed to build on its position as a strategic location for customer centric contact centre operations, attracting both foreign and domestic investment to promote the […]

Fiji – The Contact Centre Industry’s best-kept Secret

On the 13th November 2014, Mindpearl, in partnership with Matchboard, hosted an event in Melbourne, Australia.   With a rise in interest in Fiji’s offshoring capabilities, this event focused on educating attendees as to why Fiji is selected as a customer service hub over other outsourcing destinations and why Fiji was named 2014’s Offshoring Destination of […]

Mindpearl’s CCO ranked third in call-centre.com’s list of most influential people in call centre outsourcing

The results are in for the most influential and respected people in the call centre outsourcing industry awards – our CCO, Alan Graham, came in third! Congratulations For the full article and published list click here Alan stated, ‘This is an immense honour that completely took me by surprise. I would like to thank everyone […]

Mindpearl expands outsourcing relationship with Brussels Airlines to Fiji

Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji. ‘Our relationship with Brussels Airlines has been a valued asset to our business and a brand we are immensely proud to be associated with, we look forward to continuing our longstanding partnership.’ says William Pattison, Chief Executive Officer, Mindpearl. […]

Mindpearl – Adds more award accolades to their name – 2014 NOA Awards shortlist announcement

Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice. Mindpearl is shortlisted in two categories in the 2014 National Outsourcing Association (NOA) Awards: – Outsourcing Contact Centre Provider of the Year – Mindpearl […]

Fiji – Shortlisted as NOA Offshoring destination of the year following European Offshoring destination of the year win earlier this year

Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year. This follows Fiji winning Offshoring Destination of the Year at the 2014 European Outsourcing Association (EOA) Awards in July 2014, which recognised Fiji’s presence as a leading BPO destination. ‘2009, after a lengthy due diligence period I […]

Feature article from the Fiji Times about Mindpearl’s Rebrand

Feature article from the Fiji Times about Mindpearl’s Rebrand Mindpearl was rebranded last month, 15 years after the organisation was launched….. Mindpearl started in 1999 as a contact centre where the lifeblood and entire basis of the offering was to provide a seamless 24/7 customer support in multiple languages to the customers and passengers of […]

Mindpearl and Telstra business video case study

Mindpearl and Telstra business video case study Telstra and Mindpearl have collaborated together to take part in a Business Video Case Study. See these videos here.

Article from the Fiji Times: ”Mindpearl Organises Mini Pageant”

Article from the Fiji Times: ”Mindpearl Organises Mini Pageant” While the rest of Fiji was celebrating the Hibiscus Festival this week, a call centre organised a mini pageant at its head office in Valelevu, Nasinu. Mindpearl Fiji celebrated the festivity in a different way by having their contestants represent different categories and vying for the […]

Article from Contact Centre World about Mindpearl’s Global Rebrand, ”Mindpearl Fiji Rebrands its image”

Article from Contact Centre World about Mindpearl’s Global Rebrand,  ”Mindpearl Fiji Rebrands its image” Great article that appeared on Contact Centre World about Mindpearl’s Global Rebrand. Global provider of Call Center Services was rebranded in Suva. With its tag line ”Our People, Your Brand”, Mindpearl Fiji rebranded its image. Click here to read the full article.

Article from the Fiji Sun, ”Mindpearl Fiji Rebranding”

Feature article from the Fiji Sun, ”Mindpearl Fiji Rebranding”   Article that appeared in the Fiji Sun about Mindpearl’s Global Rebrand. Mindpearl is continuing growth not just in Fiji but globally. On Wednesday night, the global process outsourcing operations, unveiled its new look in a bid to better reflect its business, people and organisations it represents. […]

Article from the Fiji Sun News, ”Mindpearl places Fiji as Europe’s Outsource Choice”

Article from the Fiji Sun News, ”Mindpearl places Fiji as Europe’s Outsource Choice” Great article that appeared in the Fiji Sun News about Fiji’s Win as European Off-shoring Destination of the Year for 2014. Mindpearl Fiji started in 2009 with only 30 staff. Today, the 24-hour operations, with its headquarters in South Africa, boasts 530 […]

Mindpearl’s New Brand Identity Revealed!

Mindpearl’s New Brand Identity Revealed! It is with great pleasure and excitement that we reveal our new Brand Identity to you. Mindpearl’s new brand identity signals a milestone in Mindpearl’s distinguished 15 year history, because it is more than a logo – it is an expression of our culture and our approach to business. Click here for more. […]

Mindpearl does it again! Awards for Outsourcing Excellence and Innovation

Mindpearl does it again! Awards for Outsourcing Excellence and Innovation William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business value to clients, incorporating […]

Fiji wins Offshoring Destination of the Year 2014

Fiji wins Offshoring Destination of the Year 2014 Fiji has won the 2014 European Outsourcing Association (EOA) Awards Off-shoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco. The annual awards ceremony, hosted in London, acknowledges destinations and operators that have excelled in servicing the UK and European […]

Mindpearl does it again! – Awards for Outsourcing Excellence and Innovation

MINDPEARL DOES IT AGAIN! – AWARDS FOR OUTSOURCING EXCELLENCE AND INNOVATION EU, July 2014 William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business […]

Mindpearl Fiji commence outsourcing relationship with an international shipping and express courier company in Australia

Mindpearl Fiji commence outsourcing relationship with an international shipping and express courier company in Australia Mindpearl has been awarded a contact centre outsourcing contract for an international shipping and express courier company with established operations in Australia. A dedicated team went live on the 6 May 2014 providing inbound and outbound duty collections customer service […]

South Africa shortlisted for European Off-shoring Destination of the Year Award

South Africa shortlisted for European Off-shoring Destination of the Year Award – 20 May 2014   South Africa has been shortlisted for the 2014 European Outsourcing Association (EOA) Offshoring Destination of the Year Award. Winners will be announced at the awards ceremony in London on 10 July. South Africa, the current EOA Offshoring Destination of […]

Mindpearl’s CEO – William Pattison – Shortlisted for European Outsourcing Award

Mindpearl’s CEO – William Pattison – Shortlisted for European Outsourcing Award William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business value to clients, […]

Press Release: Fiji shortlisted as Offshoring Destination of the Year two years running

Press Release: Fiji shortlisted as Offshoring Destination of the Year two years running – 24 April 2014 Fiji has been shortlisted for the European Outsourcing Association (EOA) Awards 2014 as Offshoring Destination of the Year. This follows Fiji’s shortlisting for the National Outsourcing Association (NOA) Awards in 2013 for the same category. Often referred to as the Contact […]