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Archive: Press Release

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Best Flexible Outsourcing Service in Fiji. The prestigious 2015 Business Excellence Awards honours those professionals who […]

Mindpearl South Africa named as winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service

Mindpearl South Africa named as a winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Excellence in Customer Service in South Africa. The prestigious 2015 Business Excellence Awards, honours […]

Mindpearl Fiji hosts technology and workplace skills training for student leaders

Suva, Fiji, May 2015 Mindpearl recently hosted an impressive group of 25 Office Technology students from Suva Grammar School. The Office Technology syllabus includes elements of Information Technology (IT), Business Administration as well as Enterprise values and attributes. As a leader in their field with award winning systems, Mindpearl was honoured to help these young […]

Mindpearl igniting hope for under priveleged children in Fiji

Suva, Fiji, April 2015 Mindpearl in partnership with the Fiji Rucksack Club and MD Kumar Transport funded an outing for under privileged children from the Happy Home Trust. A number of volunteers joined the children, including a number of Mindpearl staff. The day consisted of a 3 km hike inland to a picturesque Fijian village, […]

Mindpearl shortlisted in three categories in the 2015 NOA Professional Awards

UK, April 2015 The National Outsourcing Association in the UK announced the shortlists for its 2015 Professional Awards this week. You can find the full press release here. Mindpearl is included in three prestigious categories, namely: Award for Excellence in Outsourced Customer Service Best Offshore Team Skills Development Programme of the Year – Mindpearl Leadership […]

Mindpearl steps in to provide relief after category 5 Cyclone Pam devastates Vanuatu

Severe Tropical Cyclone Pam hit Vanuatu late on March 13, packing wind gusts of up to 320 kilometers (200 miles) an hour, causing widespread damage in the archipelago nation in the South Pacific Ocean. Vanuatu’s President Baldwin Lonsdale called the storm a ‘monster’ that killed dozens, destroyed 90 percent of the buildings in the capital […]

Mindpearl helps those fighting the Cape Town fires with donation to the Volunteer Wildlife Services (VWS)

Mindpearl, award winning international contact centre outsourcer, is giving back to the community with a donation of R50 000 to the Volunteer Wildlife Services (VWS).  VWS have been instrumental in ending the devastating fires in Cape Town this March.  The Cape fires caused mass destruction to hectares of vegetation and residential homesin Cape Town’s beautiful […]

Mindpearl nominated for the 2015 Women in Business Awards in Fiji

Mindpearl, award winning international contact centre outsourcer, recently attended the Women in Business (WIB) awards in Fiji held in March 2015. This premier event is a notable part of Fiji’s business calendar.  Fiji currently does not have adequate representation of women in business and commerce; these awards bring awareness to this cause and celebrate the […]

Mindpearl shortlisted for Prestigious Business Excellence Awards 2015

Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards 2015. Mindpearl specialises in exceptional global, multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl has expressed that the success of their business is based on their unique staff […]

Fiji – Strategic location for customer centric contact centres

As exchange rates and economies change around the world, so too does the list of countries vying for offshore call centre and back office outsourcing work. The Fiji Islands has managed to build on its position as a strategic location for customer centric contact centre operations, attracting both foreign and domestic investment to promote the […]

Fiji – The Contact Centre Industry’s best-kept Secret

On the 13th November 2014, Mindpearl, in partnership with Matchboard, hosted an event in Melbourne, Australia.   With a rise in interest in Fiji’s offshoring capabilities, this event focused on educating attendees as to why Fiji is selected as a customer service hub over other outsourcing destinations and why Fiji was named 2014’s Offshoring Destination of […]

Mindpearl’s CCO ranked third in call-centre.com’s list of most influential people in call centre outsourcing

The results are in for the most influential and respected people in the call centre outsourcing industry awards – our CCO, Alan Graham, came in third! Congratulations For the full article and published list click here Alan stated, ‘This is an immense honour that completely took me by surprise. I would like to thank everyone […]

Mindpearl expands outsourcing relationship with Brussels Airlines to Fiji

Suva, Fiji, September 2014 Mindpearl has expanded their outsourcing contract with Brussels Airlines to Suva, Fiji. ‘Our relationship with Brussels Airlines has been a valued asset to our business and a brand we are immensely proud to be associated with, we look forward to continuing our longstanding partnership.’ says William Pattison, Chief Executive Officer, Mindpearl. […]

Mindpearl – Adds more award accolades to their name – 2014 NOA Awards shortlist announcement

Cape Town, South Africa, September 2014 Mindpearl, an international, award winning, multilingual contact centre, has once again been shortlisted for a number of industry awards for outsourcing excellence and best practice. Mindpearl is shortlisted in two categories in the 2014 National Outsourcing Association (NOA) Awards: – Outsourcing Contact Centre Provider of the Year – Mindpearl […]

Fiji – Shortlisted as NOA Offshoring destination of the year following European Offshoring destination of the year win earlier this year

Fiji has been shortlisted for the National Outsourcing Association (NOA) Awards 2014 as Offshoring Destination of the Year. This follows Fiji winning Offshoring Destination of the Year at the 2014 European Outsourcing Association (EOA) Awards in July 2014, which recognised Fiji’s presence as a leading BPO destination. ‘2009, after a lengthy due diligence period I […]

Feature article from the Fiji Times about Mindpearl’s Rebrand

Feature article from the Fiji Times about Mindpearl’s Rebrand Mindpearl was rebranded last month, 15 years after the organisation was launched….. Mindpearl started in 1999 as a contact centre where the lifeblood and entire basis of the offering was to provide a seamless 24/7 customer support in multiple languages to the customers and passengers of […]

Mindpearl and Telstra business video case study

Mindpearl and Telstra business video case study Telstra and Mindpearl have collaborated together to take part in a Business Video Case Study. See these videos here.

Article from the Fiji Times: ”Mindpearl Organises Mini Pageant”

Article from the Fiji Times: ”Mindpearl Organises Mini Pageant” While the rest of Fiji was celebrating the Hibiscus Festival this week, a call centre organised a mini pageant at its head office in Valelevu, Nasinu. Mindpearl Fiji celebrated the festivity in a different way by having their contestants represent different categories and vying for the […]

Article from Contact Centre World about Mindpearl’s Global Rebrand, ”Mindpearl Fiji Rebrands its image”

Article from Contact Centre World about Mindpearl’s Global Rebrand,  ”Mindpearl Fiji Rebrands its image” Great article that appeared on Contact Centre World about Mindpearl’s Global Rebrand. Global provider of Call Center Services was rebranded in Suva. With its tag line ”Our People, Your Brand”, Mindpearl Fiji rebranded its image. Click here to read the full article.

Article from the Fiji Sun, ”Mindpearl Fiji Rebranding”

Feature article from the Fiji Sun, ”Mindpearl Fiji Rebranding”   Article that appeared in the Fiji Sun about Mindpearl’s Global Rebrand. Mindpearl is continuing growth not just in Fiji but globally. On Wednesday night, the global process outsourcing operations, unveiled its new look in a bid to better reflect its business, people and organisations it represents. […]

Article from the Fiji Sun News, ”Mindpearl places Fiji as Europe’s Outsource Choice”

Article from the Fiji Sun News, ”Mindpearl places Fiji as Europe’s Outsource Choice” Great article that appeared in the Fiji Sun News about Fiji’s Win as European Off-shoring Destination of the Year for 2014. Mindpearl Fiji started in 2009 with only 30 staff. Today, the 24-hour operations, with its headquarters in South Africa, boasts 530 […]

Mindpearl’s New Brand Identity Revealed!

Mindpearl’s New Brand Identity Revealed! It is with great pleasure and excitement that we reveal our new Brand Identity to you. Mindpearl’s new brand identity signals a milestone in Mindpearl’s distinguished 15 year history, because it is more than a logo – it is an expression of our culture and our approach to business. Click here for more. […]

Mindpearl does it again! Awards for Outsourcing Excellence and Innovation

Mindpearl does it again! Awards for Outsourcing Excellence and Innovation William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business value to clients, incorporating […]

Fiji wins Offshoring Destination of the Year 2014

Fiji wins Offshoring Destination of the Year 2014 Fiji has won the 2014 European Outsourcing Association (EOA) Awards Off-shoring Destination of the Year award following in the footsteps of previous winners South Africa and Morocco. The annual awards ceremony, hosted in London, acknowledges destinations and operators that have excelled in servicing the UK and European […]

Mindpearl does it again! – Awards for Outsourcing Excellence and Innovation

MINDPEARL DOES IT AGAIN! – AWARDS FOR OUTSOURCING EXCELLENCE AND INNOVATION EU, July 2014 William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business […]

Mindpearl Fiji commence outsourcing relationship with an international shipping and express courier company in Australia

Mindpearl Fiji commence outsourcing relationship with an international shipping and express courier company in Australia Mindpearl has been awarded a contact centre outsourcing contract for an international shipping and express courier company with established operations in Australia. A dedicated team went live on the 6 May 2014 providing inbound and outbound duty collections customer service […]

South Africa shortlisted for European Off-shoring Destination of the Year Award

South Africa shortlisted for European Off-shoring Destination of the Year Award – 20 May 2014   South Africa has been shortlisted for the 2014 European Outsourcing Association (EOA) Offshoring Destination of the Year Award. Winners will be announced at the awards ceremony in London on 10 July. South Africa, the current EOA Offshoring Destination of […]

Mindpearl’s CEO – William Pattison – Shortlisted for European Outsourcing Award

Mindpearl’s CEO – William Pattison – Shortlisted for European Outsourcing Award William Pattison, winner of the prestigious NOA People Choice Award in 2013 and the CEO of Mindpearl has won the European Outsourcing Professional of the Year award. This award recognises individual’s for their ability to deliver both initial and ongoing business value to clients, […]

Press Release: Fiji shortlisted as Offshoring Destination of the Year two years running

Press Release: Fiji shortlisted as Offshoring Destination of the Year two years running – 24 April 2014 Fiji has been shortlisted for the European Outsourcing Association (EOA) Awards 2014 as Offshoring Destination of the Year. This follows Fiji’s shortlisting for the National Outsourcing Association (NOA) Awards in 2013 for the same category. Often referred to as the Contact […]