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Delta Air Lines Voice and Back Office RFP 2015 – Mindpearl’s Proposal


We would like to thank Delta Air Lines for the opportunity to present our solution to provide a reservation call center and back office solution for Delta Air Lines US Domestic.

Mindpearl is fully confident that we can work with Delta Air Lines to reduce operating costs, while maintaining and increasing Delta’s levels of customer experience.

Please download Mindpearl’s RFP Response here:

Click here to download Table of Contents with RFP Document References

1.  2015 Delta Air Lines Voice and Back Office RFP: Mindpearl Response:  Click here

2.  Delta Pricing Data Sheets: Mindpearl Pricing:

2.1  Click here for Mindpearl Cape Town (South Africa) pricing

2.2  Click here for Mindpearl Suva (Fiji) pricing

3.  Vendor Information Security Survey: Mindpearl Response:  Click here

4.  Supporting Documentation as requested:

4.1  Annexure 1 – Memorandum of Articles of Association, Certificate   of Incorporation and Certificate of commencement of business

  • Click here for Mindpearl Limited Articles of Association (part 1)
  • Click here for Mindpearl Limited Articles of Association (part 2)
  • Click here for Mindpearl Limited Certificate of Incorporation
  • Click here for Mindpearl Limited Memorandum of Association

4.2  Annexure 2 – Disciplinary Toolkit and Performance  Management Toolkit

4.3  Annexure 3 – Photo Presentations of Mindpearl Facilities

4.4  Annexure 4 – Sample of Employee Appraisal Form

4.5  Annexure 5 – Example of Reports

  • Click here for Mindpearl Customer Reporting Portal Overview

4.6  Annexure 6 – Network Diagrams

4.7  Annexure 7 – Financial Statements

4.8  Annexure 8 – Estimated Implementation Project Gant

  • Click here for estimated Implementation Plan – CPT Voice Option 1
  • Click here for estimated Implementation Plan – SUV Voice Option 2
  • Click here for estimated Implementation Plan – CPT Non-Voice Option 3

4.9  Annexure 9 – References and Press Coverage

4.10  Annexure 10 – Mindpearl Employee Contracts and Employment Handbooks: South Africa and Fiji

  • Click here for Contract of Employment – Mindpearl Fiji
  • Click here for Contract of Employment – Mindpearl South Africa
  • Click here for Employment Handbook: Fiji
  • Click here for Employment Handbook: South Africa

4.11  Annexure 11 – Mindpearl’s Insurance Cover

4.12  Annexure 12 – Disaster Recovery and Business Continuity Overview

Please do not hesitate to contact us should you have any questions or experience technical difficulties downloading our submission:

Main Contact:  William Pattison – Chief Executive Officer

E:  william.pattison@mindpearl.com

Secondary Contact:  Candace Laubscher – Global Marketing and Communications Manager

E:  candace.laubscher@mindpearl.com