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Mindpearl in conjunction with South Africa’s Department of Trade and Industry held a Business Breakfast event at SA House in London on 19th February. 

The topic of the event was South Africa’s value as a BPO Offshoring Destination. His Excellency Mr Obed Mlaba, The High Commissioner, welcomed all to the event. Industry expert and thought leader, Martin Hill-Wilson spoke about getting ready for digital customer engagement. 

Martin has over 30 years’ experience in the industry, working with call centres to provide customer contact and customer insight strategy and his talk was engaging and fascinating. 

Tebogo Molapisane from BPeSA, unveiled The South African BPO Value Proposition, giving fascinating insights on South Africa’s value as an offshoring destination. Merchants CEO, Craig, revealed Key Findings from the Contact Centre Benchmarking Report. 

The event was well attended and industry professionals enjoyed networking and refreshments after.

Author: Alan Graham | 06 Mars 2015