View Archive


Please provide your email address and we will send the whitepaper through to you.

  • Essen, Germany

    What does Essen, Germany offer you >

    We are delighted to announce  that we will now be able to further service our clients from this new facility in Essen, Germany which strengthens our service provision from within Europe with a highly-skilled workforce and native level German linguists. We are excited to be re-establishing Mindpearl’s presence in Germany and opening our 6th global location . Mindpearl Essen will commence with a staff compliment in excess of 50 employees and plans are already in place to expand to over 100 employees within a very short time frame. Mindpearl Essen will offer native level German language skills in abundance and enable further service provision from within Europe, complimenting Mindpearl’s existing European footprint in Barcelona .

    Considering the success of  Mindpearl’s existing locations, including our mostly recently launched centre in Kuala Lumpur (2016), Mindpearl is confident replicating this success in Essen.  Mindpearl remain committed to providing clients with best in class service whilst pushing the boundaries of convention to deliver the ultimate brand experience.  A welcoming working environment, competitive salaries and employee development opportunities remain some of  Mindpearl’s compelling selling propositions.

  • Kuala Lumpur, Malaysia

    What does Kuala Lumpur, Malaysia offer you >

    In August 2016 Mindpearl expanded its international footprint with a fifth location. Our newest centre is based in Kuala Lumpur, Malaysia. Kuala Lumpur is a busy city with ordered skyscrapers, six-lane highways and colonial architecture. This location complements our existing centres with an array of new languages we can now offer our clients.

  • Suva, Fiji

    What does Suva, Fiji offer you >

    A pioneering move by William Pattison, our CEO, saw one of the first international call centre in Suva, Fiji Islands open in 2009. This BPO location offers a high quality and cost efficient English language alternative to offshore locations such as India and the Philippines.  Fiji also boasts a rich expat community, which adds to its value proposition as Fijian, Hindi, Spanish, French, Italian, Dutch, German, Swiss German, Portuguese and Tamil to name a few, is offered in Fiji.  Today, Mindpearl Suva houses 14 International clients across numerous industry verticals. Fiji also won the Offshoring Destination of the Year 2014 by the European Outsourcing Association (EOA) and has been a finalist in both the EOA and NOA UK awards in 2015 and 2016.

    In 2017 Mindpearl was awarded Excellence in eCommerce at the Fiji Prime Minister’s annual International Business Awards .

  • Cape Town, South Africa

    What does Cape Town, South Africa offer you >

    Cape Town has a skilled workforce with excellent language skills. Cape Town offers Mindpearl access to English speakers and a broad range of European language resources. Cape Town is a modern city with an advanced technology and telephony infrastructure that is robust and resilient. South Africa has won both the National and European Outsourcing Association Offshoring Destination of the Year awards for 2012 and 2013 respectively.  South Africa also won the Global Sourcing Association Offshoring Destination of the Year award in 2016. The Global Sourcing Association was previously known as The National Outsourcing Association.

We Follow The Sun

We Follow The Sun

We ‘follow the sun’. What this means is that our offices are strategically positioned around the globe, in Brisbane, Barcelona, Germany, Kuala Lumpur, Cape Town and Suva (Fiji) to allow us to offer 24/7 services at all times, within every time zone. We use a virtual Avaya call centre infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy and business continuity. Our locations have not only been selected for their ‘follow the sun’ capabilities, but they also enable access to English and over 30 other languages.

Mindpearl has partnered with FBC Asia Pacific who have extensive experience in the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) space.

Pioneers +

Our CEO, William Pattison, was instrumental in creating and developing the ‘’follow the sun’’ business model for the airline industry. He implemented the same business model in Mindpearl. 19 years later we can attest that it works.

Our pioneering feats in setting up new contact centres in unconventional locations, our contribution to developing outsourcing locations such as South Africa and Fiji, our investment in industry skills, and our creative recruitment drives, ensure BCP  and 24/7 coverage without reducing the quality of life of our staff is all part of the pioneering spirit that is embedded in our DNA. Mindpearl’s vision ‘Pushing the boundaries of convention to deliver the ultimate brand experience’ is a promise to our clients. We will continue to pioneer in delivering value to our partnerships.