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Our Services

Our Services

Mindpearl offers flexible outsourcing services to business across numerous verticals. Specialising in inbound multichannel customer support from our quality, strategically located centres in Australia,  Germany, Spain, South Africa, Fiji and Malaysia, we offer clients customer service solutions in English and over 30 other languages. Mindpearl is outsourcing made simple.


We were one of the first outsource contact centre providers to adopt and deliver a true ‘follow-the-sun’ business model. 18 years later, we can attest that it works. The ‘follow-the-sun ‘business model supports clients with multilingual and extended operation hour service requirements through a balanced use of our global sites. We route customer contacts to different geographies and time zones effortlessly. We use a virtual Avaya call centre infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy and business continuity.

Customer Service Solution +

Mindpearl is a partner who focuses on delivering human-centred communication services. By seeking out the best people who fit both both your and our cultures, we ensure our people seamlessly manage your brand. With a dedicated team and a contact centre fitted with your branding, we are an extension of your team. In partnership we can guide your customer experience to the next level with our customer insights and consultancy capabilities. Whether you need guidance on sales strategies, customer service enhancements, disaster recovery, systems usage, multichannel support or customer interaction we can help.

Outsourcing +

Whether you are a seasoned user of outsourcing services or never outsourced before, with our bundled and unbundled services and a simple, transparent cost structure we can offer you a customised solution that meets your exact needs. Our aim is to make outsourcing a human experience whether you are a large business looking to partner for performance or a small business looking to grow with people.

Multilingual +

Our strategic office locations provide access to native level fluency in English and over 30 other languages. Our engaged and motivated people can fulfil your language requirements. Your customers will not only be serviced in native level fluency, but we work tirelessly to ensure our teams’ cultural affiliation to enhance the overall customer experience

Mindpearl has partnered with FBC Asia Pacific who have extensive experience in the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) space.

The Customer Journey - How We Do It +

It all starts with human connections. As an international, award winning, multilingual contact centre, we know that our staff and the relationships we have with our clients are the greatest and most valuable assets. Due to this, we work tirelessly to embody our clients’ brands and putting our people first, so that they will put your brand first. We call this Client Experience: Our people, your brand. We encourage client involvement in all aspects including recruitment, training and quality assurance. With a dedicated team, a contact centre fitted with your branding and a dedicated key account manager we live and breathe your brand. With key activities such as reporting, process optimisation, managing manpower, talent management and innovation we help you communicate, reduce complexity and save costs. Through our key telecommunication partners and investment in technology we can offer bespoke solutions that provide enhanced functionality to your systems and additional cost savings.

The Customer Journey - How We Do It
The Benefits

The Benefits

We are your ‘peace of mind’ partner, helping you communicate with your customers and protect and manage your brand.

Reduce Complexity +

Mindpearl manages the human connection, using intelligence to transform complex problems into contextually relevant, functional knowledge providing our partners, our clients and our clients’ customers with information they can act on.

Cost Savings and Growth +

Mindpearl supports the design and management of the customer relationship, focusing on a reliable, clear customer experience across all communication channels.

Quality and Tailored +

We aim to fully understand your company vision, values and brand so that we can offer you customised solutions. We are transparent in our approach and customise our offering to match your exact requirements in pursuit of the ultimate brand experience.
We are: Our people
We are: Your brand