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Current Opportunities

Join Our Team We are always looking for great people. Are you passionate about customer service? Then you could be exactly what we are looking for.  Join our global team of brand ambassadors today. Cape Town, South Africa Email us for more information or forward your updated CV to:  recruit@mindpearl.com Excellent Summer Job Opportunity for […]

Multilingual Service – Are you missing an opportunity to improve customer satisfaction?

Multilingual Service – Are you missing an opportunity to improve customer satisfaction? I am always baffled when I call a contact centre whose language service is English only. Just as organisations cannot expect customers to tolerate single-channels, nor can they expect customers to be English-speaking-only either. Asking a caller, “Do you speak English?” or requesting […]

The power of the Agent – The key to transforming your Customer Contact Centre

The power of the Agent – The key to transforming your Customer Contact Centre In the last 2 years we have seen a shift in the contact centre industry. As customer experience has become a more central focus, the correlation to employee satisfaction and retention has also become clearer. More and more companies are realising […]

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service

Mindpearl Fiji named as a winner at the 2015 Business Excellence Awards – Award for Best Flexible Outsourcing Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Best Flexible Outsourcing Service in Fiji. The prestigious 2015 Business Excellence Awards honours those professionals who […]

Mindpearl South Africa named as winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service

Mindpearl South Africa named as a winner at the 2015 Business Excellence Awards – Award for Excellence in Customer Service Mindpearl, award winning international contact centre outsourcer, has been named as the winner in Acquisition International Magazine’s annual Business Excellence Awards for Excellence in Customer Service in South Africa. The prestigious 2015 Business Excellence Awards, honours […]

Mindpearl Fiji hosts technology and workplace skills training for student leaders

Suva, Fiji, May 2015 Mindpearl recently hosted an impressive group of 25 Office Technology students from Suva Grammar School. The Office Technology syllabus includes elements of Information Technology (IT), Business Administration as well as Enterprise values and attributes. As a leader in their field with award winning systems, Mindpearl was honoured to help these young […]

What Impact is Social Media usage during office hours having on your Business?

What is your business doing about it?

Mindpearl’s Fiji Contact Centre operation has over 650 staff today and employee engagement is very high in our order of priorities. We firmly believe motivated and engaged people are more productive people and social media is very much a part of everyday life these days.

Mindpearl igniting hope for under priveleged children in Fiji

Suva, Fiji, April 2015 Mindpearl in partnership with the Fiji Rucksack Club and MD Kumar Transport funded an outing for under privileged children from the Happy Home Trust. A number of volunteers joined the children, including a number of Mindpearl staff. The day consisted of a 3 km hike inland to a picturesque Fijian village, […]

Telecommunications Industry Case Study: Offshore Team Migration

The client’s story The client is one of Europe’s fastest growing mobile companies operating in eight countries. The client has a revolutionary customer service methodology and culture, which has seen them awarded numerous industry accolades for customer service excellence. The need Mindpearl Fiji were already providing English voice and non-voice language services for this client’s […]

Mindpearl shortlisted in three categories in the 2015 NOA Professional Awards

UK, April 2015 The National Outsourcing Association in the UK announced the shortlists for its 2015 Professional Awards this week. You can find the full press release here. Mindpearl is included in three prestigious categories, namely: Award for Excellence in Outsourced Customer Service Best Offshore Team Skills Development Programme of the Year – Mindpearl Leadership […]

Mindpearl steps in to provide relief after category 5 Cyclone Pam devastates Vanuatu

Severe Tropical Cyclone Pam hit Vanuatu late on March 13, packing wind gusts of up to 320 kilometers (200 miles) an hour, causing widespread damage in the archipelago nation in the South Pacific Ocean. Vanuatu’s President Baldwin Lonsdale called the storm a ‘monster’ that killed dozens, destroyed 90 percent of the buildings in the capital […]

Consumer Retail Industry Case Study: Excellence in Outsourcing Customer Service

The client’s story This client is a leading, globally recognised brand in consumer retail. They have been established as one of the most recognised and trusted names in their chosen sector, operating globally and consistently providing a high quality service. This client had approached us looking for a more cost effective solution for their specialised […]

Mindpearl helps those fighting the Cape Town fires with donation to the Volunteer Wildlife Services (VWS)

Mindpearl, award winning international contact centre outsourcer, is giving back to the community with a donation of R50 000 to the Volunteer Wildlife Services (VWS).  VWS have been instrumental in ending the devastating fires in Cape Town this March.  The Cape fires caused mass destruction to hectares of vegetation and residential homesin Cape Town’s beautiful […]

Mindpearl nominated for the 2015 Women in Business Awards in Fiji

Mindpearl, award winning international contact centre outsourcer, recently attended the Women in Business (WIB) awards in Fiji held in March 2015. This premier event is a notable part of Fiji’s business calendar.  Fiji currently does not have adequate representation of women in business and commerce; these awards bring awareness to this cause and celebrate the […]

Delta Air Lines Voice and Back Office RFP 2015

Delta Air Lines Voice and Back Office RFP 2015 – Mindpearl’s Proposal We would like to thank Delta Air Lines for the opportunity to present our solution to provide a reservation call center and back office solution for Delta Air Lines US Domestic. Mindpearl is fully confident that we can work with Delta Air Lines […]

September 2014 Design Conference in Melbourne

Kevin Finn, from The Sum Of, who was half of the creative design dream team that took on the task of Rebranding Mindpearl and did so successfully and phenomenally, spoke at a September 2014 Design Conference in Melbourne. At the 2014 Sex, Drugs & Helvetica conference in Melbourne, Kevin Finn gave a wonderfully inspiring talk […]

Mindpearl in conjunction with South Africa’s Department of Trade and Industry held a Business Breakfast event at SA House in London on 19th February

Mindpearl in conjunction with South Africa’s Department of Trade and Industry held a Business Breakfast event at SA House in London on 19th February. The topic of the event was South Africa’s value as a BPO Offshoring Destination. His Excellency Mr Obed Mlaba, The High Commissioner, welcomed all to the event. Industry expert and thought leader, […]

Mindpearl shortlisted for Prestigious Business Excellence Awards 2015

Global, March 2015 Mindpearl, award winning international contact centre outsourcer, has been shortlisted for Acquisition International Magazine’s annual Business Excellence Awards 2015. Mindpearl specialises in exceptional global, multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl has expressed that the success of their business is based on their unique staff […]

Where is the Customer Contact Centre going in 2015?

Where is the Customer Contact Centre going in 2015? In an increasingly competitive world just meeting customers’ expectations is no longer going to cut it. 2015 can be a great year for the customer contact centre, for companies that exceed customer expectation. It’s time for companies to rethink their servicing strategies, by putting more focus […]

Fiji – Strategic location for customer centric contact centres

As exchange rates and economies change around the world, so too does the list of countries vying for offshore call centre and back office outsourcing work. The Fiji Islands has managed to build on its position as a strategic location for customer centric contact centre operations, attracting both foreign and domestic investment to promote the […]

The impact of leadership training and development on frontline staff and customers

The impact of leadership training and development on frontline staff and customers We have learnt from first-hand experience the impact leadership training can have on, not only frontline staff, but the overall customer experience. This is a business concern we recently addressed within our own company and the results have been staggering. I’d like to […]

Your invitation to the SA House Business Breakfast 19th February 2015

Mindpearl in conjunction with South Africa’s department of Trade and Industry is pleased to invite you to a business breakfast with the South African delegation Are you interested to find out about how to digitally engage with your customers? How has digital communication changed the contact centre industry? What does South Africa have to offer as […]

A greater focus on the people to achieve maximum value from outsourcing

William Pattison speaks about a greater focus on the people to achieve maximum value from outsourcing Outsourcing is largely a people industry. Our people are the livelihood of our business and their satisfaction is central to the success of our company.  I believe they are also central to the success of the outsourcing industry as […]

Fiji – The Contact Centre Industry’s best-kept Secret

On the 13th November 2014, Mindpearl, in partnership with Matchboard, hosted an event in Melbourne, Australia.   With a rise in interest in Fiji’s offshoring capabilities, this event focused on educating attendees as to why Fiji is selected as a customer service hub over other outsourcing destinations and why Fiji was named 2014’s Offshoring Destination of […]

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