Tag: South Africa

MINDPEARL SOUTH AFRICA AWARDED BEST CONTACT CENTRE OUTSOURCER

Mindpearl South Africa – M&A Today Awards Mindpearl is honoured to be recognised as the Best Contact Centre in South Africa by the M&A Today annual awards. Mindpearl’s history dates back to 1999 when the company operated as a captive contact centre. Today, Mindpearl is an award-winning contact centre outsourcer wholly management owned and run. […]

Fastjet appoints Mindpearl for Customer Service Support

fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the Tanzania, Zimbabwe, Zambia, South Africa and Kenya markets. fastjet flights available in these countries include […]

Alan Graham takes a look at outsourcing in South Africa and describes the benefits the destination can bring to the business

Alan Graham takes a look at outsourcing in South Africa and describes the benefits the destination can bring to the business When outsourcing first became popular, outsourcing was purely a cost saving mechanism. The mobile revolution has created a 21st century customer who demands more. In recent years, companies are thinking about the long term […]

Our people, Your brand