Tag: Fiji

Mindpearl Fiji 9 years on – Second Homecoming

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings and machinations of what is proudly now a large and complex international contact centre business. […]

MINDPEARL FIJI NAMED BEST IN ECOMMERCE

Mindpearl, award winning international contact centre outsourcer, has been awarded Excellence in eCommerce at the Fiji Prime Minister’s annual International Business Awards 2017. The Excellence in eCommerce Award recognises an enterprise that successfully utilizes digital media to market products and services globally. The award further celebrates the innovative use of e-commerce channels that distinctively positions […]

Fiji Trade and Investment Symposium – Auckland, New Zealand and Sydney, Australia

On 14 and 18 October 2016, the Fiji Trade and Investment Symposium took place in Sydney, Australia and Auckland, New Zealand, respectively. The symposium focused on showcasing Fiji as an ideal investment destination to the Australian and New Zealand market. The event was opened by the Prime Minister, the Hon. Voreqe Bainimarama, and attended by […]

Mindpearl Commemorates Fiji’s Second Shortlisting as 2016’s Outsourcing Destination of the Year

Fiji has been shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association (GSA) Awards 2016. The finalists and winners were announced at the  official Awards Ceremony that took place in the 5-star Intercontinental, Park Lane, London on the 10 November 2016. Driven by demands in the outsourcing environment to offer a high quality and […]

Mindpearl Awarded the Global Contact Centre Outsourcing Contract for Malaysia Airlines

Mindpearl has been awarded the global contact centre outsourcing contract for Malaysia Airlines, the national carrier of Malaysia.  This contract forms part of Malaysia Airlines’ restructure to facilitate sustainable profitability. Previously Malaysia Airlines operated its customer support centre from several locations, including their head office in Kuala Lumpur, Malaysia.  Under the new agreement, Mindpearl will […]

Mindpearl Proudly Commemorates Fiji’s Global Sourcing Association European Awards Shortlisting as the Outsourcing Destination of the Year 2016

Fiji was shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association’s (GSA) European Awards 2016. Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Mindpearl broke with convention and opened an outsourced international […]

Harmoney CEO Explains Why He Decided to Offshore to Mindpearl Fiji

Thinking of outsourcing? Mindpearl is the simple choice for all your outsourcing needs, but don’t take our word for it. Hear what our clients have to say. Introducing Brad Hagstom, joint CEO of peer-to-peer lending platform Harmoney delivers a keynote on the reasons he decided to move his offshore operations to Mindpearl’s centre in Fiji.   […]

Mindpearl Expands Multilingual Service Offering to Fiji

Mindpearl, award winning international contact centre outsourcer, who specialises in inbound multilingual customer support, announced that they have extended their multilingual service offering to Fiji. William Pattison, Mindpearl’s Chief Executive Officer made this statement today, ‘In the past we promoted Fiji as a unilingual centre, focused on high quality English language support.  With more than […]

Fiji – The Contact Centre Industry’s best-kept Secret

On the 25th May 2016, Mindpearl, in partnership with Matchboard, will be hosting a boardroom lunch event in Melbourne, Australia. The event is aimed at revealing exactly why more and more Australian, New Zealand and global brands are outsourcing to Fiji – EOA’s Offshoring Destination of the Year 2014. Attendees will discover the facts about Fiji’s friendly native English-speaking […]

Funds Raised to Support Those Affected by Cyclone Winston

Tropical Cyclone Winston tore across the Fiji Islands on the 20 February 2016 causing extensive damage. The cyclone was recorded as the most powerful to affect the Southern Hemisphere, with wind gusts of up to 325km/h. Nearly 25,000 homes were damaged or destroyed and approximately 40 percent of Fiji’s population—were significantly impacted. In the midst […]

Mindpearl Fiji awarded Santa Fe Wridgways Contact Centre Outsourcing Contract

Mindpearl Fiji, a leading global BPO continues to boost its client portfolio by obtaining the contact centre outsourcing contract for Santa Fe Wridgways. Santa Fe Wridgways is a removal’s and relocation services company based in Australia. This award winning organisation was founded in 1892 and specialises in household and commercial furniture removals, employee relocations, immigrations […]

Mindpearl Fiji Hosts Delegation Led by Australia’s Deputy High Commissioner to Fiji

Mindpearl, award winning international contact centre outsourcer, recently hosted a delegation led by Australia’s Deputy High Commissioner to Fiji, Karinda D’Aloisio at their facilities in Suva, Fiji. Mindpearl was the first international outsourcer in Suva, Fiji when they opened in 2009. Today, Mindpearl supports 14 International clients across numerous industry verticals from this location. The […]

Mindpearl Fiji awarded Aizer Group’s Contact Centre Outsourcing Contract

Mindpearl Fiji has been awarded the contact centre outsourcing contract for Aizer Group, a unique company based in Australia. Aizer Group not only offers multiple specialist trades to their clients, they also offer all in one, tailor made solutions for the facility and commercial property management industries. Their speciality areas include, electrical; air conditioning; plumbing; […]

Whitepaper – Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for our state of the art international call centre

White Paper – Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for our state of the art international call centre With increased negative publicity around overall customer experience in low cost outsourcing locations, Fiji offered Mindpearl an alternative which ensures competitive rates, without compromising on quality and damaging our brand. Why […]

What Impact is Social Media Usage During Office Hours Having On Your Business?

What is your business doing about it?

Mindpearl’s Fiji Contact Centre operation has over 650 staff today and employee engagement is very high in our order of priorities. We firmly believe motivated and engaged people are more productive people and social media is very much a part of everyday life these days.

Emerging outsourcing destinations – Fiji’s – Unique Selling Proposition

Emerging outsourcing destinations – Fiji’s – Unique Selling Proposition I always get asked, ‘Why Fiji as an outsourcing destination?’ There are a number of attributes that can sum up the attractiveness of Fiji as a BPO delivery location for English language, but the simple answer is brand protection. Emerging outsourcing destination: Why Fiji? We started […]

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