Tag: Malaysia

Recruiting the right people

Employers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.

Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies

Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies Airlines have faced bankruptcies, irregular operations, the effects of regional unrest, and rising oil prices, which lead to the industry driving strategic use of outsourcing as a mechanism to combat such cost and […]

White Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations

White Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations The customer service industry is one of the oldest and most established industries worldwide. It is also one of the industries that have continually evolved over time; as technology improved, as customer expectations transformed and as competition increased. […]

Leading Contact Centre Outsourcer for the Airline Industry Opens Fifth Base in Malaysia

Kuala Lumpur Office Set To Be The Centre Of Customer Service Network in Asia Malaysia Airlines Awards Centre for Global Contact Support Mindpearl, a leading customer support provider to the aviation industry, opens its fifth base; in Malaysia establishing a reliable customer support solution in the Asian region. The office base in Shah Alam will […]

Mindpearl Awarded the Global Contact Centre Outsourcing Contract for Malaysia Airlines

Mindpearl has been awarded the global contact centre outsourcing contract for Malaysia Airlines, the national carrier of Malaysia.  This contract forms part of Malaysia Airlines’ restructure to facilitate sustainable profitability. Previously Malaysia Airlines operated its customer support centre from several locations, including their head office in Kuala Lumpur, Malaysia.  Under the new agreement, Mindpearl will […]

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