Tag: Digital

Does Live Chat offer untapped potential for your Business?

Does Live Chat offer untapped potential for your Business? I am an advocate for Live Chat, through seeing how Live Chat has benefited our clients and their customers. In fact, we have had seen this customer communication channel gain more and more momentum in the last 2-3 years. So what does the data say? Firstly, […]

Social customer service can move your contact centre to the next level, if you do it right

Did You Know that Over a Third of Customers who Interact with a Brand Online Do So to Complain and One in Three Social Media Users Prefer Social Customer Care Over Voice Support? Clearly, social customer care offers companies an opportunity to improve customer service, change the perception of the call centre industry and reduce […]

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