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Global Outsourced Customer Services.

Reduce your costs, improve efficiency, and boost customer satisfaction.

Our PeopleYour Brand.

Mindpearl is proud to embody your organisations brand and deliver exceptional customer service to your clients.

OUR SERVICES. YOUR VOICE.

Offering a comprehensive suite of multilingual outsourced customer services to B2B and B2C industries, globally, 24/7.

We embrace the personal touch of human-centric services & harness the streamlined efficiency of artificial intelligence (AI) components to deliver exceptional customer service. 

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Inbound & Outbound Support

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Customer Relations

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Loyalty Programme Management

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Email Support

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Social Media Management

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Baggage, Lost & Found

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Disruption Handling

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Travel Agency Services

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Web Chat

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Chat Bot

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Back-Office Support

Our PrioritiesYour Edge.

At our core are three priorities:

People. Partnership. Performance.

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

People.

Our people are the heart of our business, and we strive to provide fulfilling employment with investment in their professional growth.

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Partnership.

We create and nurture partnerships with our clients, to determine their needs, understand their business, and embody their brand. 

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Performance.

We are driven by the results and outcomes for our clients. We regularly assess areas of excellence and address potential improvement.

Our Locations.
Your Coverage.

Our ‘follow the sun’ strategy means our 5 locations spread across 3 continents allow for the availability of customer contact centre services, 24/7, across all time zones. 

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

South Africa

Language offering: English, French, German, Greek, Portuguese, Dutch, Spanish, Italian and Swiss German

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Fiji

Language offering: English, Dutch, French, German, Greek, Spanish, Italian and Portuguese

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Peru

Language offering: Spanish, Brazilian Portuguese and Italian

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Namibia

Language offering: German and English

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

Suriname

Language offering: Dutch and English

Our Opportunities. Your Career.

Mindpearl is proud to be an employer of choice, striving to provide a work environment that prioritises the employee experience. We offer professional and personal growth opportunities, including ongoing skills development, leadership training and financial incentives.

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Our Insights. Your Gain.

Our industry insights, case studies and white papers offer a view into the industry at large, as well as the practical implementation of our bespoke solutions for customers, the key drivers and the all-important success metrics and results.

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business

NEWS. 16 SEPTEMBER 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

South Africa.jpg

NEWS. 16 SEPTEMBER 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

South Africa.jpg

NEWS. 16 SEPTEMBER 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

South Africa.jpg

NEWS. 16 SEPTEMBER 2024

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Global Outsourced customer service, multilingual outsourced customer service, Mindpearl outsourced customer service, business process outsourcing (BPO) services, BPO services, contact centre solutions for global B2C, inbound and outbound telephone support.

Our Services
Your Success.

Looking to deliver outstanding customer service while reducing your costs, scaling your capabilities, and improving your efficiency?


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