Our Services.
Outsourced Customer Service Solutions.
As your partner, we work with you to design your unique customer service solution.
Mindpearl applies industry-leading methodology and leverages advanced technology to deliver interactions of the highest quality to your customers. We measure our impact with objective data and analytics to drive learning and ongoing optimisation.
Inbound & Outbound Support.
Multilingual agents provide high-quality inbound and proactive outbound support, 24/7.
Customer Relations.
Interactions to resolve issues, reinforce trust, and enhancing customer loyalty is our priority.
Loyalty Programme Management.
Mindpearl manages loyalty programmes across industries, with airline experience in alliances like oneworld, SkyTeam, and Star Alliance.
Email Support.
Handling high volumes of interactions with precision, ensuring efficient, accurate, and timely responses.
Social Media Management & Support.
Community management and support on all social media channels, creating a 24/7 digital service offering for your customers.
Baggage, Lost & Found.
For unexpected and unfortunate baggage issues, we oversee processes from support and compensation to reporting and tracking.
Disruption Handling.
When expected or unexpected disruptions arise, swift and effective communication, combined with our adaptability, keeps any impacts to a minimum.
Travel Expertise.
We provide a comprehensive suite of B2B travel agency services, including general reservations, hotel bookings, flight re-accommodation, issue resolution, and more.
Web Chat.
We engage with your customers in real-time via web chat, offering instant support to enhance satisfaction and brand loyalty.
Chat Bot.
We harness AI capabilities to provide instant, step-by-step self-help solutions to simple issues and re-routing of more complex queries for agent intervention.
Sales.
Enhance results by strategically up-selling and cross-selling value-added services to B2C and B2B clients, fostering long-term relationships and boosting revenue.
Back-Office Support.
Focus on your core business while we handle everything from accounting and HR to IT support, legal compliance, procurement, and supply chain management.
OUR SERVICES. YOUR VOICE.
Focusing on Business Process Outsourcing (BPO) services for a range of B2B and B2C industries, with expertise in providing multilingual customer support.
Mindpearl provides contact centre solutions for global B2C and B2B brands in the aviation, financial, telecommunications, insurance, leisure and retail industries, offering multilingual services from around the world, 24 hours a day, 7 days a week.
Outsourced Customer Services You Can Trust.
Mindpearl provides services that include quality assurance, performance monitoring, Business Continuity Plans, workforce management, and advanced reporting.
Our systems integrate with various software for an enhanced customer experience. We offer tailored phone solutions, from virtual Avaya ACD to cloud omnichannel options, supported by a resilient MPLS network for consistent global service.
With expertise in major airline Global Distribution Systems (GDS) like Amadeus, Sabre, and NDC, Mindpearl is equipped to meet diverse industry needs.
25+
YEARS IN BUSINESS
5
GLOBAL LOCATIONS
2,000+
EMPLOYEES GLOBALLY
