View Archive

x

Please provide your email address and we will send the whitepaper through to you.

Mindpearl in the Press

View Archive >

Blog

View Archive >
Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies

Mark Mahoney | 18 April 2017

Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies Airlines have faced bankruptcies, irregular operations, the effects of regional unrest, and rising oil prices, which lead to the industry driving strategic use of outsourcing as a mechanism to combat such cost and […]

The Questions every CEO should be asking in regards to Quality Monitoring of Staff

Lesley-Ann Jantjies | 12 April 2017

A Quality Monitoring Program that Counts towards boosting your bottom line – The questions every CEO should be asking in regards to Quality Monitoring  of Staff If you have a contact centre, your employees will be familiar with one or other form of Quality Monitoring. Quality Monitoring should not be overly complicated, whether you have […]

The Impact of Poor Customer Experience on Retailers – Call Centre Disconnect

Alan Graham | 31 March 2017

The Impact of Poor Customer Experience on Retailers – Call Centre Disconnect I read an infographic the other day, called ‘The bottom line cost of bad customer service’, which inspired this article. I would highly recommend reading the infographic for yourself, but let me share some of the most shocking highlights with you: Expectations are […]

How can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry?

Ingo Schulz | 29 November 2016

How can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry? There is never a dull moment when it comes to the travel and hospitality industry. Things are always changing, from disruptions to technology and everything in between. As we, all know, with change, come challenges. I believe outsourcing can help […]