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Social Customer Care – Infographic

mindpearl | 24 April 2018

There is a clear indication as to where the volumes shifts are expected. Social customer care is fast becoming a preferred channel for interaction. If you’re in the travel or airline industry, adoption of Social customer care is a must

New Beginnings

Karin Dale | 04 April 2018

When you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.

Mindpearl Fiji 9 years on – Second Homecoming

Mark Mahoney | 30 January 2018

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings and machinations of what is proudly now a large and complex international contact centre business. […]

Quality of a Team Leader

mindpearl | 13 September 2017

An efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.