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Mindpearl Fiji 9 years on – Second Homecoming

Mark Mahoney | 30 January 2018

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings and machinations of what is proudly now a large and complex international contact centre business. […]

Quality of a Team Leader

mindpearl | 13 September 2017

An efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.

Recruiting the right people

mindpearl | 24 August 2017

Employers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.

Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies

Mark Mahoney | 18 April 2017

Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies Airlines have faced bankruptcies, irregular operations, the effects of regional unrest, and rising oil prices, which lead to the industry driving strategic use of outsourcing as a mechanism to combat such cost and […]